Question 1

What is freight forwarding software?

Accepted Answer

Freight forwarding software digitises the end-to-end logistics workflow — from receiving shipping manifests and booking cargo to tracking containers, generating invoices, and sending client updates. It replaces spreadsheets, scattered emails, and manual data entry with a single workspace your whole team can use.

Question 2

How does Port Relay track shipments?

Accepted Answer

Port Relay tracks shipments by movement stage — from booking through customs clearance to final delivery. Your team updates milestones as they happen, and the platform automatically notifies clients via email and WhatsApp with clear timelines and next actions.

Question 3

What is demurrage and how can software help avoid it?

Accepted Answer

Demurrage is a fee charged when a container stays at the port beyond the allowed free days. Port Relay monitors each shipment's last free day and sends configurable alerts (1, 2, or 3 days out) to your team via email, SMS, or WhatsApp so you can act before charges start.

Question 4

Can I import shipment data from Excel spreadsheets?

Accepted Answer

Yes. Port Relay lets you drag-and-drop Excel or CSV manifest files, preview the data, and map columns to shipment fields. The import engine handles grouped-format spreadsheets and normalises the data automatically.

Question 5

How does Port Relay handle client communication?

Accepted Answer

Port Relay coordinates client updates across email and WhatsApp from a single shipment timeline. Status changes, ETA updates, and document notifications are sent through your preferred channels without losing message history.

Question 6

Is there a free trial available?

Accepted Answer

Yes. Every new workspace gets a 30-day free trial with full access to all features — shipment tracking, document generation, team roles, and client notifications. No credit card is required to start.

ID / Type	Route	Status	ETA
SHP-2024-001 Ocean Freight	ColomboRotterdam	Transit	Mar 15, 2026
SHP-2024-002 Ocean Freight	ShanghaiColombo	Customs	Mar 22, 2026
SHP-2024-003 Ocean Freight	DubaiHamburg	Booked	Apr 01, 2026
SHP-2024-004 Ocean Freight	SingaporeFelixstowe	New	Apr 10, 2026
SHP-2024-005 Ocean Freight	ColomboLos Angeles	Delivered	Feb 28, 2026

Stop juggling tabs.Run every shipment from one live command deck.

Your operations at a glance

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Recent Shipments

Demurrage Alerts

New capability stack for serious scale

Manifest Intelligence

Route-Aware Tracking

Delay Risk Signals

Client Communication

Secure Team Roles

Global Shipment View

From incoming document to client-ready update in minutes

Import

Coordinate

Deliver

Simple monthly pricing for freight teams

Frequently asked questions